Returns & Exchanges — AACHEYOVA
⭐ AACHEYOVA
Returns & Exchanges Policy
Last updated: July 2025
At AACHEYOVA, we take pride in crafting luxury jewelry and cultural lifestyle pieces designed with intention, artistry, and global appeal. If something isn’t perfect, we’re here to help.
⭐ 1. Returns & Exchanges Eligibility
To maintain the highest standards of hygiene and quality, the following applies:
✔ Eligible for Return or Exchange
• Unused, unworn accessories
• Items returned in original packaging
• Items returned within 7 days of delivery
• Non-jewelry lifestyle products (unused)
❌ Not Eligible for Return
• Earrings (for hygiene)
• Necklaces, bracelets, and wearable jewelry (due to handcrafted, small-batch nature)
• Custom designs or special orders
• Digital products (instant access)
• Workshops & virtual presentations (services cannot be “returned”)
• Items marked final sale
If you're unsure whether an item qualifies, email us — we’re happy to guide you.
⭐ 2. Exchanges (When Applicable)
We understand that sometimes a piece may not match your vision.
You may request:
✔ Exchange for a different item of equal value
✔ Exchange for a store credit
✔ Exchange only if the item is unworn and in original condition
Exchanges must be requested within 7 days of receiving your order.
⭐ 3. Damaged or Defective Items
We carefully inspect every item before shipping, but in rare cases:
If you receive a damaged or defective product:
→ Email aacheyova@gmail.com within 48 hours of delivery
→ Include your order number + photo/video of the issue
We will:
✔ Replace the item
or
✔ Issue store credit
Note: Normal variations in handmade beads or brass are not considered defects.
⭐ 4. Digital Products & Downloads
All digital files (Adinkra designs, printable products, etc.) are non-refundable because access is granted instantly.
However — if you experience a file issue, please contact us and we will resolve it.
⭐ 5. Workshops & Virtual Presentations
Because workshops involve scheduling, preparation, and digital delivery:
• All workshop purchases are final sale
• No refunds for missed or canceled attendee participation
• If Aacheyova must cancel due to unforeseen circumstances, we will offer:
✔ A full refund or
✔ Complimentary transfer to another session
⭐ 6. Return Shipping
Customers are responsible for return shipping costs unless the product arrived damaged or incorrect.
We recommend using a trackable shipping service; AACHEYOVA is not responsible for lost return packages.
⭐ 7. Contact Us
Our customer care team is ready to help you with any questions.
💛 Email: aacheyova@gmail.com
📍 USA-based
⏰ Response time: 24–48 hours