Shipping Policy

Last updated: July 2025

At AACHEYOVA, we are committed to delivering your handcrafted jewelry, cultural lifestyle products, and digital offerings with speed, care, and excellence. Every order is packaged with intention — reflecting our promise of elegance, quality, and impact.

⭐ Order Processing Times

We carefully inspect and prepare every product before it ships.

• Standard Processing: 1–3 business days
• During New Releases / Holidays: 2–4 business days
• Digital Products & Workshops: Delivered instantly via email

If your order includes multiple items, they may ship together or separately depending on availability.

⭐ Shipping Within the United States

We offer reliable and fast delivery nationwide.

• Standard Shipping: 3–5 business days
• Expedited Shipping: 2–3 business days
• Express Shipping: 1–2 business days

All US orders include tracking information automatically.

⭐ International Shipping

AACHEYOVA ships worldwide.

Estimated delivery times:
• Canada: 5–10 business days
• Europe: 7–14 business days
• Africa: 10–21 business days
• Australia / Asia: 10–20 business days

Important: International orders may incur customs fees, import duties, or VAT charges. These are determined by your country and are the customer’s responsibility.

⭐ Luxury Packaging & Gift Presentation

All jewelry orders arrive in Aacheyova’s premium packaging:

✔ Soft-touch jewelry envelope or box
✔ Polishing cloth (for brass pieces)
✔ Care card
✔ Cultural story card (where applicable)

We take pride in offering a presentation worthy of a gift — even when it’s for yourself.

⭐ Tracking Your Order

Once shipped, you will receive a tracking number via email or SMS.

If you don’t receive tracking after 48–72 hours, please email us at aacheyova@gmail.com.

⭐ Lost, Delayed, or Stolen Packages

We want you to receive your order safely.

Aacheyova is not responsible for:
– Packages marked "delivered" by the carrier
– Incorrect or incomplete shipping addresses
– Delays due to customs, weather, or courier issues

However, we will always do our best to assist you in locating your package.

⭐ Shipping for Digital Products

No physical shipping is required.

• Instant delivery to your email
• Download links never expire
• Includes licensing information & use guidelines
• No refunds once files are delivered

⭐ Shipping for Adinkra Workshops & Presentations

• Workshop confirmation emails are sent instantly
• Meeting links & materials are delivered within 24 hours
• No physical items are shipped for virtual events

⭐ Pre-Orders (If Applicable)

Some high-demand jewelry may be offered as pre-orders.

• Estimated delivery dates will be listed on the product page
• Pre-order items ship immediately once they arrive at our studio

⭐ Need Help?

Our customer care team is here to support you.

📩 Email: aacheyova@gmail.com
⏰ Response Time: Within 24–48 hours
🌍 Instagram: @aacheyova